What goes on behind the scenes at Starbucks coffee shops?
Most of us have probably ignored the people working behind the counters as we
wait for our Starbucks coffee.
Still, you may have wondered: What keeps a Starbucks coffee
shop running? What's happening behind the counter?
The baristas working in a Starbucks usually work various
shifts throughout the day. The typical Starbucks day is commonly comprised of
two or three shifts. Each shift may range from two to five workers, depending
on the number of customers.
In the back of the counter, the floor is divided into
sections.
The sections of a typical Starbucks consist of:
1. Register -- This would be the section that
customers would be most familiar with. Also known as the Point of Sale, the
register is where you place your orders for your favourite Starbucks drink.
Pastries and some beverages, such as brewed coffee and hot tea, are also served
here.
2. Beverage station -- This is where your favourite
Starbucks drink is prepared. A Starbucks beverage station usually contains two
parts:
a) Espresso bar -- This is where the hot beverages are made.
A large portion of the drinks available at Starbucks go through here, even
though some don't actually need shots of espresso.
b) Cold beverages -- This is where iced teas, Frappuccino
Blended coffee beverages, iced coffees, iced chais, and Frappuccino Blended
Creme beverages are prepared. A typical Starbucks cold beverage station is
usually tended by the barista working on the espresso bar, though there are
times when high volumes of orders for cold drinks demands a separate person for
cold beverages. Otherwise, a barista usually alternates between the espresso
bar and the cold drinks bar.
c) The pastry case and slide position -- In a Starbucks
coffee, the slider may help the register barista with pastries, brewed coffee
and hot tea. The slider usually works near the pastry case, where they can more
easily assist the barista at the register.
Aside from the stations within Starbucks coffee, baristas
may also be assigned shifts as:
Floaters -- as the name suggests, floaters "float"
from one station to another, doing miscellaneous duties such as cleaning spills
and all-around jobs such as restocking supplies.
Cafe -- in Starbucks coffee, this task refers to cleaning
and sanitizing the dining area, including tables, the condiment bar, and the
floor.
Inventory -- depending upon the need of a store, a barista
may be asked to take regular (usually weekly) inventory in a Starbucks.
Shift Supervisor -- a Starbucks shift supervisor manages the
store whenever the assistant manager is not available. Most shift supervisors
often take on the role of floaters, assisting with every station when
necessary.
So, there is just a taste of what goes on in a Starbucks
coffee shop. If you want to learn more, information is readily available
online.
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